Frequently Asked Questions at Arian Play

You must be at least 21 years old to register and play at Arian Play. This applies to all players in the Philippines regardless of which game they want to access. Age is verified during the KYC process, so please make sure your date of birth is correct when you register.

No. Arian Play allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and will result in closure of all related accounts. If you have trouble accessing your existing account, contact support at [email protected] instead of registering again.

Accepted Philippine government-issued IDs include a PhilSys National ID, DFA passport, LTO driver's licence, SSS card, GSIS card, and PRC ID. Upload a clear, well-lit photo with all four corners visible. Blurry or partially cropped images are the most common reason for delays in KYC approval.

All deposits and withdrawals at Arian Play are in Philippine Peso (₱). You can fund your account using GCash, Maya, Philippine online banking via InstaPay or PESONet, or a direct local bank transfer. Credit cards and cryptocurrency are not accepted for gaming transactions.

Most deposits using e-wallets and instant bank transfer channels post to your Arian Play balance quickly after the transaction is confirmed on your end. Processing times can vary depending on the payment channel and your bank's own processing schedule. If a deposit has not appeared in your account after a reasonable wait, contact support with your transaction reference number.

Yes. KYC verification is required before any withdrawal can be processed. This is a one-time process. Once your identity has been verified, withdrawals can be requested through your account dashboard. Funds are sent to the same method or bank account used for your deposit where possible.

Minimum and maximum transaction amounts may vary by payment method. Log in to your account and go to the Deposit page to see the specific limits displayed for each available payment channel. These figures are shown in Philippine Peso.

The Game Lobby includes slots, live casino tables (Baccarat, Roulette, Blackjack, and more), sports betting, and other categories. Sports markets cover Philippine basketball (PBA and NBA), boxing, volleyball, esports, football, and major international events. See the full list on the Game Lobby page after logging in.

Yes. Philippine basketball — including PBA conference games — is among the sports markets available on the Bet page. Markets typically include game winner, point spreads, totals, and in-play options during live matches. Check the Bet section for current schedules and available markets.

Yes. Arian Play is fully accessible from any smartphone or tablet with an internet connection. The platform is optimised for mobile browsers, so players in Manila, Cebu, Davao, or anywhere else in the Philippines can log in and play without needing to download a separate app — just open your browser and go.

On the Login page, use the password recovery option and verify your identity using your registered mobile number or email. You will then be able to set a new password. If you run into any issues, contact support at [email protected] and they will assist you.

OTP codes are sent by SMS to the mobile number registered on your account. First, check your inbox and spam/SMS folders. If it does not arrive, wait a moment and request a new code using the Resend OTP option. If the problem persists, confirm that the mobile number in your account matches the one you are using. For further help, contact support at [email protected].

Change your password immediately, then email [email protected] right away. Describe what you noticed — for example, transactions you did not make or unfamiliar betting activity. The security team will investigate and may temporarily freeze your account while they review it. Never share your OTP or password with anyone, including people claiming to be Arian Play staff.

Log in to your account and go to the Responsible Gaming section in your account settings. You can set a daily, weekly, or monthly deposit cap. Reductions apply immediately. Increases take effect only after a waiting period — this delay is intentional and built in to protect you.

Self-exclusion is a voluntary restriction you can place on your own account. It prevents you from logging in or making transactions for a set period — from a few months up to a permanent closure. To request it, email [email protected] and the team will process your request as a priority. Read more on the Responsible Gaming page.

No. Every game and betting market at Arian Play carries a built-in statistical advantage for the house. Over time, this means the expected outcome for any individual player is a net loss. Gaming should be treated as entertainment — never as a reliable source of income. Never bet more than you are comfortable losing, and never chase losses. See the Responsible Gaming page for more guidance.

All current offers are listed on the Promotions page. You need to be logged in to see which promotions you are eligible for and to opt in. Each offer has its own specific terms — read these carefully before participating, as they will explain exactly how the offer works.

There are a few reasons this can happen: you may not have opted in before making a deposit, you may not have met all the eligibility conditions, or the offer may have expired before you made the qualifying action. Check the specific terms of the promotion on the Promotions page. If you believe you met all conditions and the credit is still missing, contact support at [email protected] with details of the promotion and your transaction.

Most promotions include wagering or activity requirements that must be met before the associated funds can be withdrawn. The specific conditions are always stated in the terms of each individual offer on the Promotions page. Arian Play does not allow immediate withdrawal of promotional funds without meeting those conditions.