Arian Play Privacy Policy

1. Introduction

Arian Play is committed to protecting the privacy of everyone who uses the platform. This Privacy Policy describes the personal information that Arian Play collects from players registered in the Philippines, the purposes for which that information is used, and the measures taken to keep it secure.

By creating an account or using any part of the Arian Play platform — including sports betting, live casino, or slot games — you acknowledge that you have read this Privacy Policy and agree to the practices described within it. If you do not agree, please do not use the platform.

2. Personal Information We Collect

Arian Play collects personal information at different stages of your interaction with the platform. The categories of information we collect are outlined in the table below.

We do not collect sensitive personal information beyond what is required for identity verification and legal compliance. We do not ask for information about race, religion, or political views.

3. How We Use Your Personal Information

Arian Play uses the personal information it collects for the following purposes:

• Account management: To create, maintain, and secure your player account, including OTP-based login verification.
• Identity verification (KYC): To confirm that you meet the 21+ age requirement and are a real person located in the Philippines, as required for operating a gaming platform responsibly.
• Payment processing: To facilitate deposits and withdrawals in Philippine Peso via your chosen payment method — GCash, Maya, Philippine online banking, or bank transfer.
• Platform operation: To provide access to sports betting, live casino, slots, and all other features of the Arian Play platform.
• Fraud prevention and security: To detect and prevent unauthorised access, money laundering, multi-account abuse, and other prohibited activities.
• Responsible gaming: To monitor player activity for signs of problem gaming and to administer self-exclusion or deposit limit requests.
• Legal compliance: To meet obligations under applicable Philippine law, including record-keeping and reporting requirements.
• Customer support: To respond to your queries and resolve account issues.
• Platform improvement: To understand how the platform is used and to improve game selection, performance, and the overall player experience.

4. Sharing of Personal Information

Arian Play does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only where it is necessary to operate the platform or where we are legally required to do so.

The categories of third parties with whom we may share personal information are:

• Payment service providers: Philippine-based e-wallet and banking partners process your deposit and withdrawal transactions. They receive only the data necessary to execute each transaction.
• Identity verification providers: Third-party KYC service providers may assist in verifying your identity documents during the account verification process.
• Game and platform technology providers: Providers of casino games, slot titles, and live streaming infrastructure may receive anonymised usage data for technical purposes.
• Legal and regulatory authorities: We may disclose personal information to government agencies or law enforcement in the Philippines where required by applicable law or a valid legal order.

All third parties with whom Arian Play shares personal information are bound by contractual obligations to handle that information securely and only for the specific purpose for which it was shared.

5. How We Protect Your Data

Arian Play uses a combination of technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

• SSL encryption: All data transmitted between your device and the Arian Play platform is protected by Secure Sockets Layer (SSL) encryption.
• OTP verification: Account login and sensitive actions require one-time password verification sent to your registered mobile number, preventing unauthorised access even if your password is compromised.
• Access controls: Access to personal data within the Arian Play organisation is restricted to staff members who need it to perform their specific job functions.
• Data minimisation: We collect only the personal data that is necessary for the purposes described in this policy. We do not retain data longer than required.

6. Cookies and Tracking Technologies

Arian Play uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform effectively and improve your experience.

• Session cookies: Keep you logged in during an active session and are deleted when you close your browser.
• Preference cookies: Remember your settings such as language and display preferences between visits.
• Analytics cookies: Provide anonymised data on how the platform is used — which pages are visited most, session length, and navigation patterns — to help us improve the platform.
• Security cookies: Help us identify unusual login patterns or suspicious activity that may indicate fraud or unauthorised access attempts.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect platform functionality — for example, you may be required to log in more frequently if session cookies are disabled.

7. Data Retention

Arian Play retains your personal information for as long as your account is active and for a period thereafter as required by applicable Philippine law and our internal compliance obligations. Specific retention periods vary by data category:

• Account and identity data is typically retained for a minimum period after account closure to meet legal record-keeping requirements.
• Transaction records are retained in accordance with financial record-keeping obligations under Philippine law.
• Support communications are retained for a reasonable period to resolve any follow-up queries or disputes.

When data is no longer needed and retention obligations have been met, we securely delete or anonymise the information so it can no longer be linked to an identifiable individual.

8. Your Privacy Rights

As a player based in the Philippines, you have rights with respect to your personal information under applicable data protection law. These include the right to:

• Access: Request a copy of the personal data Arian Play holds about you.
• Correction: Request that inaccurate or outdated personal information be corrected.
• Deletion: Request deletion of your personal data, subject to our legal retention obligations — for example, we may be required to retain transaction records for a statutory period.
• Objection: Object to the use of your personal data for specific purposes, where applicable.
• Portability: Request that your personal data be provided to you in a commonly used, machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe. In some cases we may need to verify your identity before processing a request to ensure we do not disclose your data to an unauthorised third party.

9. Contact and Updates

If you have any questions about this Privacy Policy or the way Arian Play handles your personal information, you can reach us at [email protected]. We take privacy concerns seriously and will do our best to address your query promptly.

This Privacy Policy is reviewed and updated periodically to reflect changes in the platform, applicable law, or best practices. The "Last updated" date at the top of the page shows when the most recent revision was made. For significant changes that materially affect your rights or how we handle your data, we will notify registered players through your account or via your registered mobile number.